:root{
  --bg:#f5f6f8; --card:#ffffff; --line:#e8eaed; --text:#1a1d21; --sub:#6b7280;
  --primary:#2f6bff; --primary-soft:#eaf0ff;
  --danger:#e5484d; --warn:#f5a524; --ok:#30a46c;
  --radius:14px;
  --safe-b:env(safe-area-inset-bottom,0px);
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
body{
  margin:0;background:var(--bg);color:var(--text);
  font:15px/1.6 -apple-system,BlinkMacSystemFont,"PingFang SC","Helvetica Neue",Arial,sans-serif;
  padding-bottom:calc(24px + var(--safe-b));
}
h1,h2{margin:0}
button{font-family:inherit;font-size:15px;cursor:pointer;border:none;background:none;color:inherit}
input,select,textarea{
  width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;
  font:15px/1.5 inherit;background:#fff;color:var(--text);margin-bottom:10px;outline:none;
}
input:focus,select:focus,textarea:focus{border-color:var(--primary)}
textarea{resize:vertical}

/* 顶栏 */
.topbar{
  position:sticky;top:0;z-index:20;background:rgba(255,255,255,.92);
  backdrop-filter:blur(10px);border-bottom:1px solid var(--line);
  display:flex;align-items:center;justify-content:space-between;padding:12px 16px;
}
.brand{display:flex;align-items:center;gap:8px}
.brand h1{font-size:17px;font-weight:600}
.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px rgba(48,164,108,.16)}
.btn-ghost{padding:6px 14px;border:1px solid var(--line);border-radius:999px;color:var(--sub);font-size:14px}
.btn-ghost:active{background:var(--bg)}

/* Tab */
.tabs{display:flex;overflow-x:auto;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:53px;z-index:19}
.tabs::-webkit-scrollbar{display:none}
.tab{flex:0 0 auto;padding:12px 16px;color:var(--sub);font-size:15px;border-bottom:2px solid transparent;white-space:nowrap}
.tab.active{color:var(--primary);font-weight:600;border-bottom-color:var(--primary)}

/* 平台筛选 */
.filterbar{display:flex;gap:8px;overflow-x:auto;padding:12px 16px 4px}
.filterbar::-webkit-scrollbar{display:none}
.chip{
  flex:0 0 auto;padding:6px 14px;border-radius:999px;background:#fff;
  border:1px solid var(--line);color:var(--sub);font-size:14px;
}
.chip.active{background:var(--primary);border-color:var(--primary);color:#fff}
.pane.tab-hide ~ .filterbar{display:none}

main{padding:12px 16px}
.pane{display:none}
.pane.active{display:block}
#cockpitFrame{width:100%;height:78vh;border:0;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.06)}
.cockpit-frame{width:100%;height:calc(100vh - 210px);border:0;background:#f4f6fb}
@media (max-width:680px){.cockpit-frame{height:calc(100vh - 185px)}}

/* 统计条 */
.statbar{display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap}
.stat{flex:1;min-width:70px;background:#fff;border-radius:12px;padding:10px;text-align:center;border:1px solid var(--line)}
.stat b{display:block;font-size:19px;line-height:1.2}
.stat span{font-size:12px;color:var(--sub)}
.stat-hot b{color:var(--danger)}
.stat-danger b{color:#b45309}

/* 意向筛选 */
.lead-filter{align-top:8px;padding-top:0}
.lead-label{font-size:13px;color:var(--sub);flex:0 0 auto;align-self:center}
.chip-hot{color:#c0392b}
.chip-danger{color:#b45309}
.chip.active.chip-hot{background:#e5484d;color:#fff;border-color:#e5484d}
.chip.active.chip-danger{background:#f5a524;color:#fff;border-color:#f5a524}

/* 意向标签 */
.tag-hot{background:#ffeaea;color:var(--danger);font-weight:600}
.tag-warm{background:#fff4e5;color:#b45309}

/* 高意向 / 投诉卡片高亮 */
.item-hot{border-color:#f3b6b8;box-shadow:0 0 0 1px #f3b6b8}
.lead-reason{color:var(--danger);font-weight:500}

/* 矩阵概览 */
.matrix-card .matrix{display:flex;flex-direction:column;gap:8px;margin-bottom:8px}
.m-row{display:flex;align-items:center;gap:10px;padding:8px 10px;background:var(--bg);border-radius:10px}
.m-row .pf{flex:0 0 auto}
.m-acc{font-size:13px;color:var(--sub)}
.m-cnt{margin-left:auto;font-size:13px;font-weight:600}

/* 卡片 */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin-bottom:12px}
.card h2{font-size:15px;margin-bottom:12px;font-weight:600}

.item{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:12px}
.item-head{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.pf{font-size:11px;padding:2px 8px;border-radius:6px;color:#fff;font-weight:500}
.pf-douyin{background:#161823}
.pf-kuaishou{background:#ff6b00}
.pf-xiaohongshu{background:#ff2442}
.pf-shipinhao{background:#07c160}
.pf-wechatmp{background:#2ba55c}
.pf-mock{background:#8b5cf6}
.author{font-weight:600;font-size:14px}
.time{color:var(--sub);font-size:12px;margin-left:auto}
.content{font-size:15px;margin-bottom:8px;word-break:break-word}
.target{font-size:12px;color:var(--sub);margin-bottom:10px}

.draft{background:var(--primary-soft);border-radius:10px;padding:10px 12px;margin-bottom:10px}
.draft-label{font-size:11px;color:var(--primary);font-weight:600;margin-bottom:6px;display:flex;align-items:center;gap:6px}
.draft-label .src{background:#fff;border-radius:4px;padding:1px 6px;font-weight:500}
.draft textarea{background:#fff;margin-bottom:0;font-size:14px}

.reason{font-size:12px;color:var(--sub);margin:8px 0}
.actions{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}
.btn{padding:8px 16px;border-radius:10px;font-size:14px;border:1px solid var(--line);background:#fff}
.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary);font-weight:500}
.btn-primary:active{opacity:.85}
.btn-danger{color:var(--danger);border-color:#f5c6c8}
.btn-ok{color:var(--ok);border-color:#b9e6cf}
.btn-sm{padding:6px 12px;font-size:13px}

.tag{font-size:11px;padding:2px 8px;border-radius:999px;background:var(--bg);color:var(--sub)}
.tag-warn{background:#fff4e5;color:#b45309}
.tag-danger{background:#ffeaea;color:var(--danger)}
.tag-ok{background:#e7f7ef;color:var(--ok)}

.form-row{display:flex;gap:10px;align-items:center;margin-bottom:10px}
.form-row label{font-size:14px;color:var(--sub);flex:0 0 auto}
.form-row input,.form-row select{margin-bottom:0}
.switch{display:flex;align-items:center;gap:8px;font-size:14px;margin-bottom:10px;color:var(--sub)}
.switch input{width:auto;margin:0}
.tip{font-size:12px;color:var(--sub);margin:8px 0 0;line-height:1.5}
.empty{text-align:center;color:var(--sub);padding:48px 0;font-size:14px}

/* 派单：运营标识 / 看板 / 指派 */
.op-dot{width:10px;height:10px;border-radius:50%;flex:0 0 auto;display:inline-block}
.item-foot{display:flex;align-items:center;justify-content:space-between;margin:6px 0 2px}
.assignee{font-size:12px;color:var(--sub);background:var(--bg);border-radius:999px;padding:3px 10px}
.assignee-empty{color:#9aa1ab}
.assign-btn{border-color:var(--primary);color:var(--primary)}
.d-row{display:flex;gap:12px;flex-wrap:wrap;font-size:13px;color:var(--sub)}
.d-row b{color:var(--text);font-size:15px}
.d-row .hot{color:var(--danger)}
.d-row .danger{color:#b45309}

.mask{position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:50;display:none;align-items:flex-end}
.mask.show{display:flex}
.sheet{background:#fff;width:100%;border-radius:18px 18px 0 0;padding:18px 16px calc(20px + var(--safe-b));max-height:70vh;overflow-y:auto;animation:rise .2s ease}
@keyframes rise{from{transform:translateY(40px);opacity:.6}to{transform:translateY(0);opacity:1}}
.sheet-head{display:flex;align-items:center;font-size:16px;font-weight:600;margin-bottom:12px}
.sheet-x{margin-left:auto;font-size:18px;color:var(--sub);background:none;border:none}
.sheet-list{display:flex;flex-direction:column;gap:8px;margin-bottom:12px}
.assign-opt{display:flex;align-items:center;gap:10px;padding:14px 16px;background:var(--bg);border-radius:12px;font-size:15px;text-align:left}
.assign-opt:active{background:var(--primary-soft)}

/* Toast */
.toast{
  position:fixed;left:50%;bottom:calc(32px + var(--safe-b));transform:translate(-50%,20px);
  background:rgba(26,29,33,.92);color:#fff;padding:10px 20px;border-radius:999px;font-size:14px;
  opacity:0;pointer-events:none;transition:.25s;z-index:99;max-width:80%;text-align:center;
}
.toast.show{opacity:1;transform:translate(-50%,0)}